Get in touch聯絡我們
Ask us anything.
Co-designers, retailers, NGOs, and funders — we'd like to hear from you. Start with the FAQ below, or email us directly. 共創夥伴、零售商、NGO 同資助者 —— 我們都想聽你講。 可以先看看面常見問題，或者直接電郵我們。
FAQ常見問題
Answers to questions we hear often.我們成日聽到的問題。
Is A-EYE available yet?A-EYE 目前是否已推出？
A-EYE is in active co-design and pilot testing across Hong Kong. We're not in public app stores yet — but you can join a pilot or refer someone who'd like to test by emailing us. A-EYE 正在香港進行共創同先導測試。 我們尚未在公開 app store 上架 —— 但你可以加入先導計劃， 或者電郵我們推薦想試用的人士。
How do I join the pilot programme?如何參與試點計劃？
Email hello@evenlylab.org with who you are (user, NGO, retailer, or funder) and what you'd like to do. We run store pilots and co-design sprints on a rolling basis. 電郵 hello@evenlylab.org， 話給我們知你是邊類伙伴（用家、NGO、零售商或資助者）同你想做什麼。 我們會持續舉辦店舖先導同共創衝刺。
How can I refer a visually impaired person for testing?如何推薦視障人士參與測試？
Send us their name and contact (with their consent), plus any access needs we should know about. We prioritise lived experience and match testers to pilots near them. 在取得對方同意後，將他們的姓名同聯絡方式電郵我們， 以及任何我們需要知道的無障礙需要。我們會優先考慮有親身經歷的測試者， 並安排就近的先導計劃。
What equipment do retailers need to install?商戶需要安裝什麼設備？
No heavy infrastructure. A-EYE runs on the shopper's own smartphone. Stores can optionally deploy lightweight markers or mapping — we work with you on the lightest setup that still works in your aisles. 不需要大型基建。A-EYE 在顧客自己的智能手機上運行。 店舖可選擇性部署輕量標記或室內地圖 —— 我們會同你一起設計 最簡單、但在您貨架仍然有效的方案。
How does A-EYE protect customer and store privacy?A-EYE 如何保障顧客和店舖的私隱？
A-EYE's core navigation and product recognition functions are designed to operate without transmitting raw camera feeds to the cloud, and no customer or store data is sold to third parties. A-EYE 的核心導航和產品識別功能均設計為無需將原始相機畫面上傳到雲端，亦不會將顧客或店舖的數據出售給第三方。
Is there a trial period?是否有試用期？
A complimentary trial period has been arranged for early retail partners. 我們已為早期零售合作夥伴安排免費試用期。
Which stores can become A-EYE partners?哪些店舖可以成為 A-EYE 合作夥伴？
We are prioritizing partnerships with supermarkets, pharmacies, and comparable high-footfall retail formats in Hong Kong. 我們目前優先與香港的超級市場、藥房，以及其他具相當人流規模的零售業態建立合作關係。
What support do you provide during onboarding?你們在導入期間提供哪些支援？
Our team is responsible for store mapping, product data setup, and staff briefing. As part of our commitment to partners, we only formalize a store partnership once we are able to bring a minimum of 50 regular users to that location, ensuring meaningful value from the outset of the partnership. 我們的團隊負責店舖地圖繪製、產品資料建檔，以及員工簡報。作為對合作夥伴的承諾，我們只有在能為該店舖帶來最少 50 位常規使用者之後，才會正式確立合作關係，以確保合作由第一天起就為雙方帶來實質價值。